Return Policy

Thank you for shopping with Laileric (“we,” “our,” “us”). We value your satisfaction and are committed to providing you with quality products and a transparent, fair return process.

This Return & Refund Policy explains when and how customers may return or exchange products purchased through our Website or authorized sales channels. By purchasing Laileric, you agree to the terms set forth below.

1. Overview

We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, we offer returns or exchanges under certain conditions.

Our policy allows you to request a return or exchange within 30 days from the date of purchase, provided that the item is unused, undamaged, and in its original packaging.

2. Eligibility for Returns

To qualify for a return or exchange, your item must meet all of the following requirements:

The item must be unused, unworn, and in brand-new condition.
The original packaging, tags, and labels must be intact and included.
The return must be initiated within 30 days of the purchase date.
Proof of purchase (such as an order confirmation, invoice, or receipt) must be provided.

We reserve the right to reject returns that do not meet these conditions, including items that appear used, damaged, or missing components.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to:

Items marked as final sale or non-returnable at the time of purchase
Customized or personalized products
Gift cards or digital goods
Items damaged due to misuse, improper handling, or accidents after delivery

If an item is ineligible for return, this will be clearly stated on the product page or invoice.

4. Return Window

You have 30 calendar days from the date of purchase to initiate a return or exchange.

After 30 days, we regret that we cannot accept any return or refund requests.

5. Return and Exchange Process

To ensure a smooth return experience, please follow the steps below:

Step 1: Contact Customer Support

Before returning anything, please contact our customer service team to request a return authorization.

Provide the following information:

Order number
Product name or SKU
Reason for return or exchange
Photos (if applicable, e.g., for damaged or defective items)

Our customer service team will review your request and provide you with detailed return instructions, including the correct return address and packaging guidelines.

Step 2: Prepare and Ship Your Return

After receiving approval, securely pack your item in its original packaging, including all accessories, manuals, and tags.

Write your order number clearly on the outside of the parcel.

Please use a trackable shipping service to return your item. Laileric is not responsible for packages lost or damaged in transit. Unless the return is due to a mistake on our part (such as a defective or incorrect item), the customer is responsible for return shipping costs.

Step 3: Inspection and Confirmation

Once we receive your returned item, our quality control team will inspect it to ensure it meets our return conditions.

We will notify you by Email once your return has been processed and approved (or if any issues arise).

Step 4: Refund or Exchange

If your return is approved:

Refunds will be issued to your original payment method within 7–10 business days.
Exchanges will be shipped out after inspection and confirmation, subject to product availability.

If your refund is delayed beyond the expected timeframe, please contact your bank or payment provider, as processing times may vary.

6. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please get in touch with us within 7 days of delivery.

Provide clear photos of the product and packaging so we can verify the issue.

Once confirmed, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Do not return damaged items without contacting us first, as unauthorized returns may not be processed correctly.

7. Return Shipping Costs

If the return is due to customer preference (e.g., change of mind, wrong size, etc.), the customer is responsible for all shipping fees.
If the return is due to our error (e.g., defective or incorrect product), Laileric will cover the cost of return shipping or provide a prepaid label.

Shipping fees are non-refundable, except in cases of defective or incorrect items.

8. Refund Processing Time

Refunds are typically processed within 7–10 business days after we receive and inspect your return.

Please note that it may take an additional 3–5 business days for your financial institution to post the refund to your account.

If more than 15 business days have passed since your refund approval and you have not received your funds, please get in touch with us at lailericofficial@hotmail.com for assistance.

9. Exchanges

We gladly offer product exchanges for eligible items of the same value or similar category, subject to availability.

If the item you wish to exchange is out of stock, we will issue a refund or provide store credit at your request.

To initiate an exchange, follow the same process as a return and specify that you would like an exchange in your message to our support team.

10. Late or Missing Refunds

If you have not received your refund after the expected processing time:

Double-check your bank or credit card account.
Contact your bank or card issuer, as it may take several business days for your refund to be officially posted.
If you have completed all these steps and still have not received your refund, please contact us at

📞 Phone: +86 176 0816 3046

📧 Email: lailericofficial@hotmail.com

11. Policy Updates

Laileric reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

All updates will be posted on this page with the revised “Last Updated” date. Your continued use of our Website or services after changes are published constitutes acceptance of the updated policy.

12. Contact Us

For any questions, assistance, or return inquiries, please reach out to our customer service team: